Shipping & Returns

Delivery


Free delivery on everything - no matter how big or small your order is!

Regrettably, we sell to the United Kingdom only. However we sometimes make exceptions - please email sales@aquapet.co.uk if you are a non-UK resident and are wanting to buy something.

Refunds, Refunds and Exchanges


Not satisfied with your product? You can return it to us within 60 days provided:
  • It has not been used
  • It is still in the original packaging

The customer is responsible for the return postage cost and ensuring that the returned product reaches us in the correct condition. If it is damaged during the return we will offer a partial refund. Once we have received the returned item, we will refund the customer.

If an item is damaged we will refund or replace. We sometimes request a photo of the damaged item by email, and we may ask for the item to be returned. If the item is found to be faulty we will replace or refund. If the item is not faulty the customer is liable for the delivery cost to us and back again.

Alternatively, you can exchange a product by emailing us (sales@aquapet.co.uk) with the details. If you wish to exchange an item that has been correctly supplied you will have to pay the return postage; where an item has been supplied incorrectly or arrived damaged we will pay the return postage.

If you aren't sure or have a question you can contact us by email or phone.

Dispatch


All orders made before 3PM on a weekday are usually sent for delivery same-day. Orders made on the weekend are processed on Mondays, or Tuesday if it's a Bank Holiday. We use a range of carriers that provide the excellent service our customers expect. For small items, we use Royal Mail Tracked. This service keeps customers up to date with their delivery via email. For larger items we use Parcel Force 24, even larger items go via Parcel Force 48 Large.

Royal Mail and Parcel Force collect from us daily, and packages go direct to the sorting office or Parcel Force depot to speed-up delivery.

Contact Details


Telephone: 01455 843 400

Email: sales@aquapet.co.uk
(or use our contact form)

Post:
Unit 2 Kings Court
Kingsfield Road,
Barwell,
Leicestershire,
LE9 8NZ

Facebook: https://www.facebook.com/aquapet/

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