Fluval 305

Arcadia light stand arrived with the part missing to enable me to attach the Arcadia light to the stand for our African Grey. I spoke to a lovely lady there who told me she would send out the part when they received it and that they were aware that Arcadia has sent these stands to them with parts missing - so why despatch faulty goods? Waited a further two weeks approx. The part arrived today unfortunately there were no bolts to attach it to the lamp. Had to rake around in the garage to find one which fitted. Very disappointed especially when I had to wait for weeks for the stand to arrive then to find a part was missing - another wait approx 2 week wait- part arrived today with nothing to attach it to the stand. All in all between the lamp and the stand it cost around £100. Feel I paid full price for faulty goods.

Excellent service will use service again.

very good from purchase to delivery