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Our prime objective is to ensure you have the products and advice to enable you to look after the health and welfare of your pets and fish.
We are a locally-based company set-up to focus upon you, your needs and the needs of your animals and fish themselves. We are the professional supplier for the UK and after more than 25 years supplying pet products and advice on how to look after them properly we have a solid reputation based upon genuine knowledge and experience. We are the best supplier in the UK offering you the best in product quality, service quality and extremely competitive prices. From our origins as a retailer in pets and related products for the good health and well-being of your pets and fish we can say that we are no ordinary internet company just trading products - we are there for you and your pets and fish. Based upon these years of experience we offer a top quality service, whether it is a general inquiry about your pet's welfare, a request for information on the best product for your pets or an order for an item. You are our customer, your pets and fish are our concern and therefore you and they are our top priority.
Our service hours are 14 hours a day from 3.00am till 5.00pm 7 days a week, and in fact you will find that we are often open well beyond those hours so that we can support you and ensure you get our full attention.
Our price goal is to ensure that you get a very competitive price for the product that can be offered. How do we do this? Well we simply ensure that we remove all the middle men and provide product that has come direct from the manufacturer - no wholesalers or other distributors are involved. This ensures that our prices are extremely competitive and we can focus on providing you with the alround quality service that you expect.
Our delivery goal is to ensure that your order is processed and the items are sent to you within 12 hours of having us having received your order. We consider our delivery service as part of the reason why your are purchasing from us and we therefore are focused on hitting our delivery deadlines. If in the rare circumstance for whatever reason we are unable to supply within that time we will notify you immediately and provide you with a delivery commitment.
Our product goal is to ensure that the products are always the best in their price range. We offer quality products that will not fail you and are designed to primarily ensure that you pets and fish get the best for their needs and health. These products also are designed to fit a variety of different houses and life-styles, offices and decor and the needs of the modern household. You will see from our range of products that we do indeed offer a comprehensive selection in each major product category to enable you to choose what suits your pets and fish best, suites you best and you can be assured that whatever product you choose it will meet the highest quality standards. Because of the confidence we have in our products we also also offer an automatic (no bothersome warranty registration cards to be completed) 12 month free of charge guarantee for any such quality issues. |
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